Frequently Asked Questions
Click a frequently asked question below to see the answer.
Cleaner does not move or moves slowly
1. Confirm that the main drain is closed.
2. Check wheel speed to verify proper flow. Refer to section, "Check for Proper Flow" in the Owner's Manual.
3. Check to see if any interior teeth of the tracks are worn. If so, contact your dealer for replacement tracks.
4. Backwash filter and empty pump basket.
5. Check for debris jammed in engine. Refer to section, "Remove Debris from Engine" in the Owner's Manual
6. (MX8/MX8 Elite) Switch cleaner to large debris cleaning mode. Refer to section, “MX8/MX8 Elite Cleaner Vacuum Modes” in the Owner's Manual.
7. Check for air in system. If water level in pump basket drops or you see excessive air bubbles in the pump basket or coming from the return lines, there is air in the system. Check hose connections, tighten all fittings at pump and check o-ring at pump basket for wear.
8. Check the flow regulator valve to make sure that it can move freely with the water flow.
Cleaner patterns or does not cover entire pool.
1. Confirm proper hose length for your pool. Refer to section, "Determine Correct Hose Length" in the Owner's Manual.
2. Count wheel rotations to verify proper flow. Refer to section, "Check for Proper Flow" in the Owner's Manual. Adjust flow if necessary.
3. Ensure return line fittings are directed downward. Add a return diverter if necessary.
4. Make sure hose is not kinked or coiled. Lay in sun to straighten if necessary.
5. Verify hose float is positioned approximately 9" from cleaner head.
6. (MX8/MX8 Elite) Observe cleaner for more than five (5) minutes and ensure that each drive track is periodically reversing direction. If it is not, contact dealer or service center for help.
Cleaner gets stuck at stairs.
1. (MX8/MX8 Elite) Observe cleaner for more than five (5) minutes and ensure that each drive track is periodically reversing direction. If it is not, contact your dealer or service center for help.
2. Ensure the swivel on top of the cleaner rotates freely.
3. Count wheel rotations to verify proper flow. Refer to section, "Check for Proper Flow" in the Owner's Manual. Adjust flow if necessary.
4. Confirm proper hose length for your pool. Refer to section, "Determine Correct Hose Length" in the Owner's Manual.
Cleaner won't climb walls.
1. Count wheel rotations to verify proper flow. Refer to section, "Check for Proper Flow" in the Owner's Manual. Adjust flow if necessary.
2. Verify hose float is positioned approximately 9" from cleaner.