Frequently Asked Questions
Click a frequently asked question below to see the answer.
Cleaner Does Not Operate
1. Is the pump on?
2. Check the Star Control setting to ensure the indicator line is in the yellow range.
3. Remove dirt and debris from the cleaner.
4. Clean the pool's filtration system according to the manufacturer's directions.
5. Ensure that the ZIPPY® has been installed properly.
Cleaner Turns Over
1. Check the Star Control setting.
2. Assure that the nozzle assembly swivels freely.
3. Assure the hose and floats are assembled in the proper order.
4. Assure that the proper length of hose is in use.
5. Check for air trapped in the cleaner head by tilting the head on its side while it is submerged.
Poor Pool Coverage
1. Check the Star Control setting.
2. Assure that the proper length of hose is in use.
3. Check for hose memory.
4. Clean the tray and filter screen.
5. Assure that the nozzle assembly swivels freely.
6. Assure hose floats are in proper location.
Zippy hose is coiling.
1. Check for proper hose length.
2. Clean filter screen thoroughly.
3. Adjust the flow range at Star Control.
4. Lay the hose straight in the sun for a few hours.